Information for Exchange Offices

To ensure maximum reliability and protect the interests of our clients, every exchange office that has been verified on our platform has the option to make a voluntary security deposit.

This deposit serves as a financial guarantee of fair transactions. If an exchange office causes delays, errors in payment details, or other violations, funds from the deposit are used to compensate affected users, but only after strict claim verification procedures have been followed.

1. Where the Deposit is Stored

The deposit is locked in the monitoring's official account (on one or more cold wallets controlled exclusively by the platform administration).

Only the monitoring administration has access to the funds.

The exchange office does not have direct access to its deposit after it has been made.

The deposit amount is publicly displayed in each exchange office's profile.

2. Return of Deposit to the Exchange Office

The exchange office has the right to request the return of its security deposit at any time.

The only permitted method of request: a letter from the exchange office's official email address.

3. Waiting Period Before Return (Security Lockdown — 60 Days)

Key rule: After receiving a valid request for deposit return, the funds are NOT returned immediately. A mandatory waiting period of 60 days is triggered.

4. Verification of Client Claims During the 60 Days

During these 60 days, the deposit remains locked. If clients have financial claims against the exchange office, they must submit them by providing irrefutable evidence:

    A guarantee letter from the exchange office confirming the transaction and the existence of an obligation; OR

    A PGP Signed Letter from the exchange office acknowledging the debt or error.

Ordinary screenshots, Telegram/chat correspondence, or receipts without a guarantee letter or PGP Signed Letter will not be considered.

5. Decision

If no verified claims are received within the 60 days, the deposit is fully returned to the exchange office.

Why such strict conditions?

We protect clients from loss of funds and honest exchange offices from unjustified blocking. The requirement for a guarantee letter or PGP signature eliminates:

    Screenshot forgery

    Fraud by clients (attempts to blame an exchange office without real grounds)

    "He said, she said" disputes

Without a guarantee letter, claims will not be accepted.