What if an exchanger fails to meet its obligations?
If you encounter a dishonest exchanger, you may request compensation from the insurance deposit. Payment is possible only when all established rules are met.
Conditions for receiving compensation
1. A confirmation email from the exchanger
The email must come from the exchanger official domain and contain the order number, sending details and the payment details the exchanger was expected to use.
2. You opened the exchanger through our monitoring service
We record every visit through a unique referral link. Without that marker we cannot identify you as our user and compensation cannot be paid.
3. The exchanger officially refused to meet its obligations
A refusal includes ignoring requests for more than 48 hours without valid reason, a written refusal from the official email, or blocking the account or support chat after the order was created. If the exchanger remains in contact and provides a specific deadline, the deposit is not used.
When compensation is not paid:
There is no guarantee email, the email lacks sending or receiving details, or the exchanger was opened directly or from another website.